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OUR OFFICE

Address: 26 De Roterij

Burgh-Haamstede, BA 4328

Email:  info@owngreens.com

HELP

© Own Greens 2018

SHIPPING POLICY

Thank you for visiting and shopping at Own Greens. Following are the terms and conditions that constitute our Shipping Policy.

 

Shipment processing time

 

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

 

 

Shipping rates & delivery estimates

 

Shipping charges for your order will be calculated and displayed at checkout.

 

* Overnight delivery is only available for orders with delivery addresses within the Netherlands.

 

Delivery delays can occasionally occur.

 

 

Shipment to P.O. boxes or APO/FPO addresses

 

Own Greens ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

 

 

Shipment confirmation & Order tracking

 

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

 

Customs, Duties and Taxes

 

Own Greens not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

Damages

 

Own Greens is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

 

Please save all packaging materials and damaged goods before filing a claim.

 

We currently ship our products to countries within the European Union as well as to the U.S.

RETURN & REFUND POLICY

Thanks for shopping at Own Greens.

 

If you are not entirely satisfied with your purchase, we're here to help.

 

Returns

 

You have 30 calendar days to return an item from the date you received it.

 

To be eligible for a return, your item must be unused and in the same condition that you received it.

 

Refunds

 

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

 

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

 

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

 

Shipping

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.

 

If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Contact Us

 

If you have any questions on how to return your item to us, contact us.

PAYMENT METHOD

To make payment as easy as possible, Own Greens offers three different payment options. When completing the order, you can choose to pay by credit card by Stripe, pay by PayPal or pay through an ideal transfer. For the terms and conditions of the different payment options, please refer to the payment service providers' websites.

WHOLESALE INQUIRIES

Please send an email to info@owngreens.com for wholesale inquiries!